![]() Prepared statistical reports on service statistics and analyzed for service expectations and trends.Ensured the effectiveness of hardware and software resources to ensure the effective delivery of problem resolution.Evaluated the quality of service provided by analysts by monitoring calls, providing constructive feedback to analysts, and identifying training opportunities.Monitored service statistics to ensure timely technical resolutions for incoming calls and focus on established service guidelines and prescribed procedures.Monitored the technical knowledge and development of analysts.Served as a technical resource by providing second level call escalation support to technology support analysts for multiple operating systems, hardware and advanced networking issues.Performed all phases of troubleshooting including interpretation, analysis, research, and resolution of technical problems. Lead others in the resolution of unique problem issues.Provided first and second level problem resolution for technical support calls involving operating systems, games, hardware and networking issues.At this point, you will recreate the problem on a physical system (if you keep your data on RDMs, then that would be easy to do.Technical Lead / Technical Support Analyst Aug 1998 - Aug 2003 Software Spectrum - Spokane, WA Solution Antelope Valley Outpatient Imaging Center learned of a possible solution from one of its radiologists, Dr. Radiologists use the RIS to store, display, and track digital images and patient information. You could also offer to sign a waiver that says GE is responsible for providing support to the point where the virtualization layer is a legitimate suspect for the problem. ImagecastTM PACS is an image management system intended to be used by trained professionals, including but not limited to physicians, nurses and medical IDX Systems Corporation -Traditional 510(k). Plus, the solution would have to work with the imaging center’s existing radiology information system (RIS), IDX Imagecast. The next thing is to get your senior management to back your position and have them talk to GE and express the importance of virtualization to your organization, and that they are an impediment to you saving lots of $$$, and that's $$$ that could be put towards finding a suitable replacement product. I'd suggest contacting your VMware sales rep - they can often lend a hand in getting ISVs to "see the light". We are also posting this question on the GE related forums as well.Īh, the proverbial "we won't support that on a virtual machine because we've never tested it and we're afraid of it" syndrome. I am looking for someone who might be able to help with finding another customer that is running the same PACS system and has virtualized their PStore servers. However, the consultanct would not give us names of organizations and our GE rep. We have been told by consultants used by GE that other customers have virtualized their PStore servers on VMWare and there is a waiver from GE to allow this to happen. Technical Requirements Detailed Design Documents Interface Testing Text Box: Hospital Vendor Systems Epic EMR / Bridges GE/IDX Flowcast GE Imagecast. We would love to buy several VMware ESX servers and consolidate our 30 PStore servers, however GE says they will not support our system if we do. ![]() Imagecast PACS was designed as an enterprise-wide image management system and uses the company's Web-based Enterprise Access. ![]() You end up with the newest Pstore has a lot of activity but after 3 months there is very little activity on the older PStore servers. (Burlington, VT) featured its Imagecast Image Management fully integrated, single-database RIS/PACS solution at the meeting. As a PStore server fills up its 1.6 TB you put a new physical server into production. What happens is as radiology images are collected they are written to a "PStore Server", a Windows 2000 server with 1.6 TB of storage and then those images stay there for 7 years or forever. Our PACS configuration is a perfect fit to put on VMWare. So we are using the GE Imagecast PACS system (but the backend is really what is the Stentor PACS system). Since our implementation, IDX has been purchased by GE Healthcare and Stentor has been purchased by Philips. ![]() Required License/Certifications/ Registration: Skilled in use of computers and. We purchased from IDX their PACS system which IDX had OEM'ed from a company called Stentor. Proficiency in IDX Flowcast, Imagecast, and EPIC EMR systems preferred. To state the product we are using is confusing because companies have been purchased, etc. I work at a health system where we use a Radiology system to archive and maintain all radiology images in a PACS system. ![]()
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